Terms and conditions

www.biopapa.ee terms and conditions of sale of the online shop.

By accessing or using www.biopapa.ee, you acknowledge that you have read and agree to be bound by these Terms of Use for www.biopapa.ee (the “Terms”).

1. General provisions

1.1. These Terms and Conditions shall enter into force when accepted by the Buyer. The buyer has created a shopping cart and ticked the box “I have read and agree to the terms and conditions of the page” in the last step of the checkout process and clicked the “Order” button.
1.2. The regulations will apply from 3 September 2021. and replace all the provisions in the previous regulations.
1.3. The Buyer undertakes to order and receive the Goods and to pay the price of the Order in accordance with the procedure set out in the Contract. The delivery of goods will only take place on the territory indicated in the online shop www.biopapa.ee.
1.4. The Buyer has no right to purchase Goods available on www.biopapa.ee if he has not read or does not agree with the Terms and Conditions of Purchase.
1.5. The prices of goods in the online shop www.biopapa.ee are shown in euros, in accordance with the procedures laid down in the applicable regulatory acts. The price includes the rate of value added tax (VAT) indicated in the current legislation. The price does not include the cost of delivery of the Product. The price of delivery of the goods is indicated separately when placing each Order.

3. Conclusion of the sales contract

3.1. The contract between biopapa.ee and the Buyer enters into force when the Buyer has read the description of the selected product on the Website, has selected the Goods, has completed the Purchase Order, confirming that the Goods meet the requirements of the Buyer, has agreed to the Terms and Conditions and the Privacy Policy, has paid for the order and has received the order.
3.2. The online shop is not obliged to inform the Buyer separately of its consent to the conclusion of the contract. The online shop considers the order as confirmed from the moment of payment.
3.3. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online shop database.

4. Buyer’s rights

4.1. The buyer – a natural person – has the right to withdraw. The Buyer may exercise the right of withdrawal in respect of the goods purchased on the website www.biopapa.ee within 7 days from the date on which the goods reach the Buyer’s possession. An e-mail with information about the product to be returned and the order number should be sent to [email protected].
4.2. When accessing or using the Website, you must comply with the terms and conditions set out herein and any specific warnings or instructions posted about accessing or using the Website. You must always act in good faith and in accordance with the law.
4.3. The right of return can be exercised by the buyer only if the product has not been damaged or its appearance has not been substantially altered. The Buyer is responsible for ensuring that the value, quality and safety of the Product are not impaired. Otherwise, the Seller has the right to refuse the right of withdrawal in respect of the Goods delivered to the Buyer.

5. Obligations of the buyer

5.1. The purchaser undertakes to provide only correct and complete information on the registration form. If the data indicated on the registration form change, the Buyer is obliged to update them immediately.
5.2. The Buyer undertakes to use the online shop in a fair and correct manner and not to undermine its operation or stability.
5.3. The Buyer must pay for and receive the Goods ordered in accordance with the procedure set out in these Conditions.
5.4. Notwithstanding the obligations set out in other clauses of the Terms and Conditions, the Buyer undertakes to inspect the Goods within 48 hours of receipt and to ensure that the Goods received are as ordered by the Buyer.
5.5. The Buyer undertakes not to disclose his/her login details to third parties. If the Buyer loses the connection details, the relevant location must be informed immediately.

5.6. If, at the time of delivery of the goods, the Buyer refuses to take delivery of the goods without good reason, the Buyer shall be liable for the costs of delivery and return of the goods, which shall be deducted from the funds paid by the Buyer for the goods ordered.

6. Seller’s rights

6.1. The Seller has the right to use its own employees or subcontractors to provide the Service.
6.2. The Seller has the right to limit, suspend (terminate) the Buyer’s access to the online store without prior notice and the Seller shall not be liable for any related damages incurred by the Buyer.
6.3. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer fails to pay for the goods within 3 (three) working days using the payment methods indicated on the website of the shop.
6.4. In case of doubt about the information provided in the order, the Seller shall contact the Buyer at the contact details indicated in the order. In this case, the delivery of the goods will take place once the Buyer has specified the details.
6.5. In the event of unforeseen circumstances, the Seller may temporarily or permanently suspend the operation of the e-shop without prior notice to the Buyer. In such a case, the Seller undertakes to perform the sales contract concluded with the Buyer or to return the funds paid by the Buyer.

7. Obligations of the seller

7.1. The Vendor undertakes to provide the Service in accordance with the requirements of the applicable regulatory acts, to a high quality and in compliance with the standards, criteria and ethical norms established for the profession of the Service Provider.
7.2. The Seller undertakes to perform the Contract and to deliver the Goods to the Buyer as set out in the Contract and in the set specified in the Purchase Orders.
7.3. If the Seller fails to meet any of the performance conditions (time, amount, quality, etc.) contained in the Terms and Conditions, the Seller shall inform the Buyer in due time by contacting the indicated telephone number or e-mail address, stating the reasons and proposing changes to the order or the Terms and Conditions. A solution will be found according to the situation and with the agreement of both parties.

8. Prices of goods and payment procedures

8.1. The prices of goods are indicated inclusive of VAT. The Seller reserves the right to change the prices of the goods without prior notice.
8.2. The Buyer pays for the goods using the payment methods offered by the e-shop, as described in the section “Payment methods”.

9. Delivery of goods

9.1. The Seller will ensure the reception, processing and fulfilment of all orders for goods available on the Online Shop. However, the delivery of the goods is ensured by the Seller’s authorised partners – delivery service providers.
9.2. When ordering the goods, the Buyer undertakes to indicate the exact delivery address.
9.3. The Buyer undertakes to take delivery of the goods himself. If the Buyer is not able to receive the goods and the goods are delivered to the address specified by the Buyer, the Buyer has no right to make any claims against the Seller for delivery of the goods to the wrong person.
9.4. At the time of delivery of the Goods, the Buyer must check the condition of the consignment with an authorised representative. When the buyer signs the invoice (delivery note) or other document of delivery/acceptance of the consignment, the consignment is deemed to have been handed over in good condition.
9.5. For delivery charges and more information on delivery, see the “Delivery” section of the online shop.
9.6. If it is not possible to deliver the ordered goods in one consignment, the Seller has the right to deliver the goods in several consignments.
9.7. The Seller has the right to change the delivery time of the Goods by informing the Buyer in advance.
9.8. A delivery charge is payable for the delivery of the goods. The delivery fee depends on the delivery method chosen.

10. Product quality guarantee and expiry date

10.1. The characteristics of all goods sold are indicated in the description of each Product. The responsibility for the information (its accuracy) on the characteristics of the Goods lies with the manufacturers and/or importers of the Goods and the Seller is solely responsible for the correct transmission of this information to the consumer, unless otherwise provided by law. In cases where the law prescribes a certain expiry date for certain Goods, the Seller undertakes to sell such Goods to the Buyer in such a way as to give the Buyer a real opportunity to use such Goods until the expiry date.
10.2. The Seller is not responsible for the fact that the goods in the e-shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the monitor used by the Buyer.
10.3. If the Seller does not provide a quality guarantee for a certain type of goods, the guarantee provided for in the relevant legislation will apply.

11. Return and exchange of goods

11.1. The right of return can be exercised by the buyer only if the product has not been damaged or its appearance has not been substantially altered. The Buyer is responsible for ensuring that the value, quality and safety of the Product are not impaired. Otherwise, the Seller has the right to refuse the right of withdrawal in respect of the Goods delivered to the Buyer.
11.2. The Goods must be returned in the original packaging of the Goods and the consignment with the Goods documents. Before returning the goods, the Buyer must contact the Seller by phone +372 58141937 and/or by e-mail [email protected].
11.3. The Seller has the right not to accept the Goods and to refuse the Buyer’s right of withdrawal, as well as not to refund the money paid by the Buyer if the Goods are damaged (labels are removed and/or damaged).
11.4. In cases where the Buyer exercises the right of withdrawal, the refund of the price paid for the goods shall be made within the time limits and in accordance with the procedure laid down in the legislation in force.

12. Exchange of information

12.1. The Seller will send all notifications to the Buyer’s e-mail address indicated in the registration form.
12.2. The Buyer sends all notifications and questions to the Seller’s contacts indicated in the “Contacts” section of the online shop.

13. Final provisions

13.1. The company can renew the conditions.
13.2. Any dispute arising out of the application of these rules shall be settled by negotiation. In the event of disagreement, disputes will be settled in accordance with the laws of the Republic of Lithuania.